Bookings FAQ

Why am I not receiving booking confirmation for Direct bookings when I am receiving other emails?

Bookings FAQ: Why am I not receiving booking confirmation for Direct bookings when I am receiving other emails?

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Please ensure that you have checked the below:


1) Check your Email Spam folder - If you find the email in your Spam, make sure that you mark the sender as safe (whitelist our Email address)


2) Ensure that the email address is in ResBook > Settings > System Settings > General Settings > Send email alerts to this address > fill in the address and ensure that the ResBook Emails are ticked



3) Ensure that you are using one of the Email confirmation options (You cannot use both of them):


  • Email templates (ResBook > Settings > System Settings > Email Templates > Activate Email templates)
  • Standard Replies (ResBook > Settings > System Settings > Standard Replies > Prepolute Standard replies > Save)



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