How To Retrieve Credit Card Details With ResOnline

Credit card details cannot be transferred from one system to another. Hence, these details are not available in ResBook. These details will, however, be available to you through ResOnline in 2 places:

• Name, credit card details and expiry date found in ResOnline
• CVV or CVC 3 digit code will be sent to your e-mail address

They are password protected for added security.

For more information on retrieving these details, click on the links supplied above or click here for a short non-audio video demonstration.

Note that OTAs such as Booking.com sometimes do not transfer credit card details to ResOnline properly, and sometimes you can only view them once.

For security reasons, ResOnline purges the credit card details from their system 7 days after the departure date of that booking. Therefore, we recommend writing down the credit details straight after you have received the booking.