DPS FAQ - How do I resolve DPS Error when charging a client?
PrintCharging a Credit card in ResBook is usually easy. but occasionally the property can experience that a Credit card gets an Error message. One of the reason can be an extra character in the Payer Name.
Go to ResBook > ResPay > Use Booking Number [Enter the booking ID that you wish to charge] > Load
This will then bring up the ResPay Secure Window. This window will bring up the details of the guest on the card and the amount that you can Charge.
Please see the image below
When you get to this screen you will need to be sure of 2 things. As you can see in the screen shot below that there is extra characters in the payer name. Extra characters is the (&). What you will need to do is remove this & from the payer name.
Please see image below:
If the & is not removed please find that you will get an error.
See the image below:
When you remove & the transaction should go through Successfully with no troubles or error.
Please see the image below:
Get to know ResBook and how it can save you time
With a decade old digital agency backing us, our team are regularly producing video to help you take on the world! From tips and tricks with ResBook, to useful software providers all the way to industry trends we are here to share what we know.
Stay tuned here for regular video updates!
