System Settings
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      ResBook PMS System Settings: Standard Replies

      System Settings - Standard Replies

      To activate Standard Replies, you must de-activate Email Templates.

      Once Email Templates are disabled, you can go to Settings (the gear icon), then select [System Settings] and scroll to find [Standard Replies]. 


      This page will then appear: 




      This table outlines what triggers each response:

      Reply 1:
      Reservation Request Response
      is triggered when:
      • A booking is made on the Online Booking Form, Instant Confirmation is switched off, and Credit Card Details is switched off.

      Reply 2:
      Reservation Acceptance Response
      is triggered when:
      • A manual booking is made with either a Pending Confirmation or Confirmed in the "Status" field. The booking must be saved first before you can send this email. 

      Reply 3:
      Sent when guest confirms back with credit card details
      is triggered when:
      • A booking is made via the Online Booking Form, Instant Confirmation is turned on, and Credit Card Details is also switched on.

      Reply 4:
      Thanking Guest Email

      		 is triggered when:
      • 2 days after a guest's booking has come to an end