Email Templates

Commonly Used Email Tags | ResBook

Commonly Used Email Tags



E-mail Tags


Tags Purpose and Function


Guest First name


First name supplied in the Booking form (manual entry/online bookings).


Guest Last name


Last name supplied in the Booking form (manual entry/online bookings).


Booking Summary


Reservation ID


Booking Name and Guest Name
Arrival and Departure dates incl. Number of Nights


Guests: Adults/Children Booked


Rate per night


Total Accommodation Price


Arrival Date


Date of when the customer arrives.


Nights Booked


Number of nights that guests' are staying for.


Rate per Night


Average breakdown of accommodation total by night.


Total Booking amount


Rate multiplied by number of nights = Total booking amount.


Service Summary


Only applies when ResBook is set up with Services bookable on the website booking form.


Payment Policy


Same as the Booking and Payment Policy found on your Booking calendar.


Cancellation Policy


Same as the Cancellation Policy found on your Booking calendar.


Property Signature


System Settings > Address and Contact – anything filled in the property signature field will be shown.


Property Name


Property name will be retrieved from: Settings > System Settings > Address and Contact.


Property Address


Address will be retrieved from: Settings > System Settings > Address and Contact.


Property Postal Address


Postal Address will be retrieved from: Settings > System Settings > Address and Contact.


Property Email


E-mail will be retrieved from: Settings > System Settings > Address and Contact.


Office Phone


Office Phone will be retrieved from: Settings > System Settings > Address and Contact.


Date


The date of today will be displayed.


Booking Number


Reservation/Booking ID.


Comments to Guest


Any written comments in the booking of Resbook are displayed.


Reservation Expires


Pertaining to pending confirmation e-mails, the date whereby reservation expires is displayed.


Moving Details


When a different room is assigned to the date for a booking.


Amendment Details


Details of Rates, adults/children, or booking dates are displayed.


Confirmation Link


A secured link sent to customers to enter their credit card details and confirm the booking.


Cancellation Reason


As soon as you cancel the booking, the cancellation reason will display.


Payment Request Link


Requesting a payment from the customer (only for ResPay users).


Paid Amount


Provides a payment summary of all the payments against a booking. Also includes Credit Card Surcharge if applies. 


Name on Bank statement


Merchant name that appears in an e-mail when a card is charged (only for ResPay users).


Review Link


The Availability website review link.


Change credit card link


Secured link is sent out to clients to enter in a different set of credit card details in place of the first set.


Balance due


The amount of money still owing on a booking.

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