Commonly Used Email Tags
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Tags Purpose and Function |
Guest First name |
First name supplied in the Booking form (manual entry/online bookings). |
Guest Last name |
Last name supplied in the Booking form (manual entry/online bookings). |
Booking Summary |
Reservation ID Booking Name and Guest Name Guests: Adults/Children Booked Rate per night Total Accommodation Price |
Arrival Date |
Date of when the customer arrives. |
Nights Booked |
Number of nights that guests' are staying for. |
Rate per Night |
Average breakdown of accommodation total by night. |
Total Booking amount |
Rate multiplied by number of nights = Total booking amount. |
Service Summary |
Only applies when ResBook PMS is set up with Services bookable on the website booking form. |
Payment Policy |
Same as the Booking and Payment Policy found on your Booking calendar. |
Cancellation Policy |
Same as the Cancellation Policy found on your Booking calendar. |
Property Signature |
System Settings > Address and Contact – anything filled in the property signature field will be shown. |
Property Name |
Property name will be retrieved from: Settings > System Settings > Address and Contact. |
Property Address |
Address will be retrieved from: Settings > System Settings > Address and Contact. |
Property Postal Address |
Postal Address will be retrieved from: Settings > System Settings > Address and Contact. |
Property Email |
E-mail will be retrieved from: Settings > System Settings > Address and Contact. |
Office Phone |
Office Phone will be retrieved from: Settings > System Settings > Address and Contact. |
Date |
The date of today will be displayed. |
Booking Number |
Reservation/Booking ID. |
Comments to Guest |
Any written comments in the booking of Resbook PMS are displayed. |
Reservation Expires |
Pertaining to pending confirmation e-mails, the date whereby reservation expires is displayed. |
Moving Details |
When a different room is assigned to the date for a booking. |
Amendment Details |
Details of Rates, adults/children, or booking dates are displayed. |
Confirmation Link |
A secured link sent to customers to enter their credit card details and confirm the booking. |
Cancellation Reason |
As soon as you cancel the booking, the cancellation reason will display. |
Payment Request Link |
Requesting a payment from the customer (only for ResPay users). |
Paid Amount |
Provides a payment summary of all the payments against a booking. Also includes Credit Card Surcharge if applies. |
Name on Bank statement |
Merchant name that appears in an e-mail when a card is charged (only for ResPay users). |
Review Link |
The Availability website review link. |
Change credit card link (Authorise Credit Card Link) |
Secured link is sent out to clients to enter in a different set of credit card details in place of the first set. |
Balance due |
The amount of money still owing on a booking. |
