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Knowledge Base

ResBook - FAQs

ResBook - FAQs

Calendar FAQ

Can I Show Specific Rooms With The ResBook Calendar?

How Do I Cross Domain Track? | ResBook

Calender FAQ: Why Is My Calendar Display Broken? | ResBook

How to implement Enhanced E-commerce Tracking

Switching Between the New And Old Calendar

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Bookings FAQ

Why Do My Exported Reports Format Incorrectly in Excel?

What Does The Yellow Line Over My Booking Mean? | ResBook

Can I Transfer A Payment From One Booking To Another?

Why am I not receiving booking confirmation for Direct bookings when I am receiving other emails?

Why Did The Booking Status Not Change To Confirmed?

When Is There A Risk Of Double Booking?

How Can I Retrieve Credit Card Details From A Channel Booking?

Contacts FAQ: Can I Use Multiple Email Addresses For Contacts?

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Airbnb FAQ

Airbnb FAQ: Can You Connect Me To Airbnb?

Airbnb FAQ: What is the sequence in which the rooms gets booked for the classification in Resbook?

Airbnb: How do I sync ResBook with my Airbnb iCal calendar?

Airbnb FAQ: I'm already listed with Airbnb, do I still need to load the minimum content

Airbnb FAQ: Do You Support Extra Person Charges?

Airbnb FAQ: How can I check the availability count for the classification on Airbnb?

Airbnb FAQ: Can I change the rooms under the classification on Airbnb?

Airbnb FAQ: How Do I Unsync/ Unmap My Stock Unit?

Airbnb FAQ: How Do I Extend An Airbnb Booking In ResBook?

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Basic Troubleshooting

Can I Still Use ResBook On My Tablet Or Phone?

Issues With Internet Explorer 11 | ResBook

Disabling Pop-up Blockers | ResBook

Using The Password Reset Function | ResBook

What Is An Operating System And How To Identify It?

How Do I Receive New Updates In ResBook?

Can I have Two Different ResBook Windows Open At The Same Time?

What Is A Web Browser And How To Identify It?

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Owner Statements

Why am I not able to process Unprocessed bookings in Owner Statements?

Contacts FAQ

Can I Export My Contact Details Into A File? | ResBook

How Do Agents With Logins Place Bookings? | ResBook

Settings FAQ

How Can I Add The Address For A Stock Unit? | ResBook

Why Are Minimum Stays I Create For Stock Units Changing?

How Can I Block Out Check In & Check Out Times On The Booking Form?

ResPay FAQ

Where In ResBook Can I View Payments? | ResBook

How Do I Resolve DPS Error When Charging A Client?

ResOnline FAQ

How Do I Map ResOnline Rooms To ResBook?

Why Have My Rates And Minimum Stays Changed Unknowingly?

How Do I Modify My Rates In ResBook And Update Them To ResOnline?

Invoices FAQ

How Can I Get A List Of Outstanding Invoices?

How Can I Change The Emailing Invoices Formatting?

Is There A Way To Reinstate An Invoice That Has Been Cancelled?

Can I Run A Report For Cancelled Invoices? | ResBook

Xero FAQ

Can I Send 2 Invoices To Xero For 1 Booking? | ResBook

How Do Xero And ResBook Communicate?

Quotes FAQ

Can I Send A Quote To Many Different Guests At The Same Time?

Can A Potential Guest Change The Quote?

Reports FAQ

Why Aren't Services In The Bookings Showing In Owner Statements?

Cronofy FAQ

How does Cronofy work and what information ResBook sends to Cronofy?

Themed Website Subscription FAQ

Can we choose a different themed website for the next one? - or will there be an extra cost?

Is the NetZone CMS the only one you use?

If we wanted specific changes for the next themed website would this cost more?

A new website seems to indicate changes. Is this an update of the CMS so that more can be done through it, otherwise it is just a straight content migration?

Are there any extra onboarding costs when if we choose to upgrade our themed website after 3 years?

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