Bookings - Booking Statuses
ResBook includes a number of booking statuses to help you manage the booking process.
Each different booking status has a different effect on your website booking calendar and OTA channels. OTA Channels can be utilised via ResBook Modules or Channel Managers (ResOnline and SiteMinder) to connect to channel calendars like booking.com, Expedia, Agoda, and Airbnb.
Below is a list of the booking types available in ResBook and the effect of the booking status on the Website & Channel calendars.
| Booking Status | Description | The effect on ResBook Website Calendar | The effect on OTA Channel Calendars |
| Confirmed | Booking requirements have been met for a confirmed booking. |
No Availability | No Availability |
| Pending Confirmation | A Manual Booking status that is awaiting confirmation. Displayed as "Pending" on ResBook Website Calendar and "No Availability" on Channels. |
Will show as Pending (Booking Requests Allowed) | No Availability |
| New Request | Is a request to book a room only. New booking status does not block out booking Calendar and should be managed into Pending / Confirmed / Cancelled. |
Will show as Pending (Booking Requests Allowed) | Will show as Available |
| Closed | The Stock Unit availability is closed for a set period of time. |
No Availability | No Availability |
| Unconfirmed Booking | Bookings now directly saved in your ResBook calendar. They occur when there is interference during the credit card verification process whilst guest(s) make a booking from your website. |
No Availability by default (You can leave dates as available under Calendar settings) | No Availability by default (You can leave dates as available under Calendar settings) |
| Canceled by Payment Gateway | Temporary booking that has not been confirmed/canceled within 24 hours from booking time. Applies to DPS module and only when Windcave sends and empty or a successful response to ResBook | Will show as Available | Will show as Available |
| Canceled by Supplier | Booking canceled by anyone other than the guest. |
Will show as Available | Will show as Available |
| Canceled by Guest | Booking canceled by the guest. |
Will show as Available | Will show as Available |
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