Booking Management

Resbook Booking Statuses

Bookings - Booking Statuses

ResBook includes a number of booking statuses to help you manage the booking process. 

Each different booking status has a different effect on your website booking calendar and OTA channels.  OTA Channels can be utilised via ResBook Modules or Channel Managers (ResOnline and SiteMinder) to connect to channel calendars like booking.com, Expedia, Agoda, and Airbnb.


Below is a list of the booking types available in ResBook and the effect of the booking status on the Website & Channel calendars.

Booking Status Description The effect on ResBook Website Calendar The effect on OTA Channel Calendars
Confirmed
Booking requirements have been met for a confirmed booking.

No Availability No Availability
Pending Confirmation
A Manual Booking status that is awaiting confirmation. Displayed as "Pending" on ResBook Website Calendar and "No Availability" on Channels.

Will show as Pending (Booking Requests Allowed) No Availability
New Request
Is a request to book a room only. New booking status does not block out booking Calendar and should be managed into Pending / Confirmed / Cancelled.

Will show as Pending (Booking Requests Allowed) Will show as Available
Closed
The Stock Unit availability is closed for a set period of time.
 
No Availability No Availability
Unconfirmed Booking 
Bookings now directly saved in your ResBook calendar. They occur when there is interference during the credit card verification process whilst guest(s) make a booking from your website.

No Availability by default (You can leave dates as available under Calendar settings) No Availability by default (You can leave dates as available under Calendar settings)
Canceled by Payment Gateway Temporary booking that has not been confirmed/canceled within 24 hours from booking time. Applies to DPS module and only when Windcave sends and empty or a successful response to ResBook Will show as Available Will show as Available
Canceled by Supplier
Booking canceled by anyone other than the guest.

Will show as Available Will show as Available
Canceled by Guest
Booking canceled by the guest.

Will show as Available Will show as Available
Please note: The effects of the above table are only relevant to setups with a 1 to 1 ratio with OTA channels or setups of stock units that are not in Classifications.

Get to know ResBook and how it can save you time

With a decade old digital agency backing us, our team are regularly producing video to help you take on the world! From tips and tricks with ResBook, to useful software providers all the way to industry trends we are here to share what we know.

Stay tuned here for regular video updates!

Subscribe