ResBook PMS System Settings: Standard Replies

To activate Standard Replies, you must de-activate Email Templates.

Once Email Templates are disabled, you can go to Settings (the gear icon), then select [System Settings] and scroll to find [Standard Replies].

This page will then appear:

This table outlines what triggers each response:

Reply 1: Reservation Request Response	is triggered when: A booking is made on the Online Booking Form, Instant Confirmation is switched off, and Credit Card Details is switched off.
Reply 2: Reservation Acceptance Response	is triggered when: A manual booking is made with either a Pending Confirmation or Confirmed in the "Status" field. The booking must be saved first before you can send this email.
Reply 3: Sent when guest confirms back with credit card details	is triggered when: A booking is made via the Online Booking Form, Instant Confirmation is turned on, and Credit Card Details is also switched on.
Reply 4: Thanking Guest Email	is triggered when: 2 days after a guest's booking has come to an end